As a consummate professional and executive leader, I pride myself on using >20 years of experience to reinvent business. I act as a catalyst for cultural and business change, digital transformation and innovation to propel organisations to the next level of their evolution, resulting in impressive revenue increases.
My career has been mainly in the Technology, Media and Telecoms sectors but I consider myself sector versatile. I operate at a senior leadership level as Group Chief Marketing Officer, Group Chief Executive Officer and SVP Customer Services for global companies with customer portfolios that include blue-chip companies.
Renowned for ‘thinking outside the box’, I spearhead innovation and undertake market scanning to identify business trends and take new ideas to market. With an Executive MBA and bilingual capabilities, I am keen to connect with like-minded executives and organisations to lead the attainment of strategic goals / objectives.
Placing customers at the centre of business success has been my forte for many years. I understand how to win customers and act as the ‘Voice of the Customer’, communicating customer insights to all levels and dramatically improving customer experience, while segmenting profitable customers and product lines.
My eclectic skillset and global reach have allowed me to have a positive impact on international businesses. I drive the reversal of historical net losses, attract investors, initiate organisational restructures and champion the end-to-end lifecycle delivery of digital transformations involving intricate marketing automation.
Amongst my career highlights was the generation of a multi-million opportunity for Amino Communications PLC, a global TV software company whose customers include Telecom Italia, Vodafone and Time Warner. Through the concept of ‘customer first’, I significantly improved customer retention by >15%.